Return Policy

At PhytoSmart, we are committed to delivering premium-quality supplements backed by science. Because of the nature of our products, all sales are final. For health, safety, and quality assurance reasons, we do not accept returns or exchanges.

No Returns or Exchanges

Once an order has been placed and shipped, we cannot accept any products back into our facility. This policy helps us ensure that every product we ship is fresh, uncompromised, and safe for our customers.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact our support team within 7 days of delivery. We will work quickly to resolve the issue by sending a replacement or issuing a store credit, as appropriate.

To report a problem, email us at [email protected] with:

  • Your order number

  • Photos of the damaged or incorrect item

  • A brief description of the issue

Questions

If you have any questions about your order or our policies, please reach out to us at [email protected].

WHOLESALE
Return Policy & Protocol

At PhytoSmart, we maintain a no-return policy on wholesale orders. To support retailers and ensure confidence in stocking our products, we offer trial-size options that pet owners can purchase before committing to full-size products.

That said, we recognize that issues can arise during shipping. The following protocol applies strictly to defective or damaged product:

  1. Return Authorization (RA) Number
    • All returns must be pre-approved.
    • To request authorization for defective or damaged products, email [email protected] within 7 days of receipt.
    • You will be issued a Return Authorization (RA) number, which must be clearly marked on the outside of the package. Returns without an RA number will not be accepted.
  1. Defective or Damaged Products
  • If you receive a product that is damaged in transit, defective, or otherwise compromised, contact us immediately at [email protected] with photos of the issue.
  • Approved defective/damaged items will be replaced or credited. These items should not be sold.
  1. Important Considerations
  • No Returns or Exchanges: We do not accept returns of unsold, unopened, or expired product. No exchanges are offered.
  • Inspection: Retailers are required to inspect shipments upon delivery. Any concerns about damage, defects, or tampering must be reported within 7 days.
  • Shipping Responsibility: Unless otherwise approved, the wholesale account is responsible for shipping costs associated with returning defective products. Pre-paid labels are not provided.
  • Refunds/Replacements: Only defective or damaged products authorized through the RA process are eligible for credit or replacement. No refunds will be issued for unsold product.

This policy ensures product integrity for all retailers and protects pets by keeping only uncompromised, high-quality supplements in the marketplace.